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Search the most common setup, API, authentication, and proxy troubleshooting questions.

Popular questions

User Guide

How do I generate residential proxies?

Select an IP location, session parameters, gateway address, and output format to generate proxy details. Supported locations: Region codes.

How do I choose a proxy gateway?

Choose a gateway closer to the target resource for better connection performance.

How do I configure location and sticky-session parameters?

-A- specifies the IP location, -T- specifies the sticky duration, and -C- specifies the session identifier.

How do I configure and test a proxy?

Configure the proxy in a browser, proxy tool, or code, then verify the connection with cURL.

FAQs

What are residential proxies commonly used for?

Residential proxies are commonly used for web scraping, price monitoring, e-commerce research, ad verification, market research, SEO monitoring, and other data collection scenarios.

Can I target proxies by country or city?

Yes. Our residential proxies support targeting by country and city.

Do you support IP rotation? How does it work?

Yes. We support flexible IP rotation. You can keep the same IP for a selected period of time, or rotate to a new IP with every request.

Do you support HTTP, HTTPS, and SOCKS5 protocols?

Yes. We support HTTP, HTTPS, and SOCKS5 protocols.

Where can I find my proxy host, port, username, and password?

After purchasing a plan, you can view your proxy host, port, username, and password in your dashboard.

Are there any restricted websites or targets?

Yes. Our proxies must not be used to access illegal websites or for any unlawful, abusive, or prohibited activities.

Are there any countries or regions where your service is not available?

Yes. Our products and services are currently not available to users in Mainland China.

Are there any restricted use cases?

Yes. We do not support access to restricted, regulated, high-risk, or sensitive targets, including but not limited to government, financial, and social media platforms.

How stable are your proxies? What is the uptime?

Our proxy service is designed for high stability, with uptime of up to 99%.

Can unused traffic roll over?

Traffic is valid only during the active period of your purchased plan. If you purchase an additional plan before your current plan expires, any remaining traffic will roll over and its validity period will be extended accordingly.

What payment methods are supported?

We support major credit cards, including Visa, Mastercard, American Express, and JCB. We also support Google Pay and Apple Pay.

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