Privacy Policy

Last updated: June 29, 2026

Gleam Connect Technology Limited ("Gleam", "we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website or use our services, how we use it, and the choices you have.

By using our website or services, you agree to the practices described below.

1.Information we collect

We collect the following categories of information:

  • Information you provide. Account details (name, email, company), billing information, and any messages you send to our support or sales team.
  • Information collected automatically. IP address, browser type, device identifiers, referring URL, pages viewed, and timestamps, gathered through cookies and similar technologies.
  • Service usage data. Authentication logs, bandwidth usage, request volume, endpoints accessed, and other technical metrics necessary to operate and secure our services.

We do not intentionally collect sensitive personal data, and we do not knowingly collect information from children under 16.

2.How we use your information

We use the information we collect to:

  • Provide, maintain, and improve our services;
  • Process payments and manage your account;
  • Respond to inquiries and provide customer support;
  • Monitor usage, detect abuse, and protect the security of our network;
  • Send service announcements and, where permitted, marketing communications;
  • Comply with legal obligations and enforce our terms.

3.How we share information

We do not sell your personal information. We may share information with:

  • Service providers who help us operate the business (hosting, payment processing, analytics, customer support tools), bound by confidentiality and data-protection obligations;
  • Legal and regulatory authorities when required by law, court order, or to protect our rights, users, or the public;
  • Business transfers in connection with a merger, acquisition, or sale of assets, in which case we will notify affected users.

4.Cookies and analytics

We use cookies and similar technologies to keep you signed in, remember preferences, measure traffic, and improve the website. You can disable cookies in your browser settings, but some features of the site may not function properly.

5.Data retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymize it.

6.Data security

We apply reasonable technical and organizational measures — including encryption in transit, access controls, and regular audits — to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7.International transfers

Our services are operated globally. Your information may be processed in countries other than your own. Where required, we put appropriate safeguards in place for cross-border transfers.

8.Your rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information;
  • Object to or restrict certain processing activities;
  • Withdraw consent where processing is based on consent;
  • Lodge a complaint with your local data protection authority.

To exercise these rights, contact us at the address below. We will respond within the timeframe required by applicable law.

9.Third-party links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

10.Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, for material changes, provide additional notice through the website or by email.

11.Contact us

If you have questions or requests regarding this Privacy Policy or your personal information, please contact:

Gleam Connect Technology Limited [Flat/Room 1405A, 14/F, The Belgian Bank Building, 721-725 Nathan Road, Kowloon, Hong Kong]

Email: support@ipgleam.net